A recent discussion on Twitter on complexity triggered me to write this post. Clearly, it is a subject that is being interpreted in many (3?) ways. Complex, chaos, simple, complicated, anarchy, all terms that are being compared in order to try to understand what they (should) mean. Some argue that you can use axes and create a spectrum, where all these phenomena can be plotted upon. Others disagree with the language used, or that these levels exist for complexity. And then there are other misunderstandings or misinterpretations. For example, complexity and Complex Adaptive Systems (CAS) are not exactly the same. We’re talking about the complexity of complexity.
Good for us humans, our thinking and behavior is quite complex as well. We are able to understand complex matter, albeit when looking back. We are used to think in linear ways, especially when we try to predict things to happen. In retrospective, we are capable of understanding things (events, behavior, etc.) that can be called complex. The most important attribute of complexity is non-linearity. Quite interesting finding, when looking back to understand phenomena it seems linear, looking ahead to the future, expect non-linear behavior. Is that complexity? No, it’s just uncertainty. Quite different things. And when looking back, uncertainty is gone, one outcome emerged in favor of many, at the time possible, outcomes.
Now I’ve almost lost myself in the above paragraph. Of course, complexity is related to uncertainty. However, the range certainty-uncertainty does not classify complexity, nor does predictability. In my view, complexity can not be classified, influenced or whatever. Complexity is an attribute of the behavior of a whole, where many actors are somehow involved and influence each other.
To me, complexity is not about systems. It’s about social phenomena. We can talk about the ‘problems’ of complexity and complex behavior, rather I’d talk about the opportunities. Dave Snowden understands this very well. Like I’ve said before regarding emergence, I’d like to say the same about complexity. It’s time to accept and embrace complexity, and to develop methods to get the most out of complex social phenomena or behavior. To be able to develop these methods it is important to understand complexity, however, I think we should not try to understand complexity fully. Our understanding will become better sooner or later, but we have to deal with it now. That’s inevitable.
In the search for alternative modes of organization, I have come along a few already on this blog. In a comment on my earlier post on wirearchy, I already mentioned the concept of panarchy. Heterarchy, wierarchy and panarchy, all three are suggestions of how organization can be accomplished using alternative modes, in particular in situations where connections are easily accomplished by having online means of connecting. In this post I will try to unravel panarchy, according to Paul B. Hartzog this is a way governance can work in the network age. So what is panarchy? For the ones that have never heard of the concept before, it is the cumulative effect of the shift from hierarchies to networks is a system of overlapping spheres of authority and regimes of collective action, according to Hartzog. In short:
Complexity + Networks + Connectivity => Panarchy
The essay of Hartzog, which is a highly recommended read, explains the theoretical backgrounds and some real-world examples. I’m not an expert on this subject, but I do believe that we are reaching a point where other types of governance are better alternatives as opposed to hierarchical ones. I believe that global crises are about to occur much more often and that we should accept the fact that crises are a characteristic of our modern time. Instead of dealing with crises like we are doing today, that is fight them and trying to reach a stable equilibrium like we were used to do in the past, it is time to accept crises because of the properties of panarchy (such as complexity, networks and connectivity) are increasing and increasing, making the world more and more complex. This situation asks for systems that are complex as well, and not rigid, but rather flexible or fluid, like water that adapts to its environment. Water is a great metaphor here, it is strong, adaptive, and has some characteristics that always work within the same conditions. If we see situations we call crises now as reality and a logical result of increasing complexity, we don’t have to call these situation crises anymore.
So can panarchy be something like governance in the network age? That is a question which I find quite hard to answer. Is it a form of governance that encompasses all other forms? Or better, is there a form of governance that encompasses all other forms? Yes, you can call the shift panarchy if you like, but what’s the use of that? The paper I referred to does a great job in explaining what panarchy is, and Hartzog argues that it has the potential of becoming the dominant form of governance in the future. The importance of debates like this in my opinion is that many people still work and make big decisions that worked out well in earlier times, but not that good in the present time and not all in the future. The shift that we’re in, that the world is in, ultimately will lead to different modes of organization and governance. Power is more distributed, people are more connected and knowledge is created and transported in networks. Maybe one of the most important things that is happening, is that decision making is changing. It is changing in terms of who are able to make decisions because of where the knowledge is available, who can make the better decisions because of where the most accurate knowledge is available, and who are able to distribute the knowledge to let others make the decisions.
Ok, admitted, the end of the previous paragraph is nothing more than elaborating on the beginning of the previous paragraph and does not directly contribute to the main question here, but that is because (tacit) knowledge and decision-making are closely related to complexity, networks and connectivity, or panarchy if you like. And if the best decisions should be made, governance is important as well as organization. In addition to heterarchy and wirearchy, can panarchy help us as well?
The last post about ‘Systems thinking’ again showed differences in understanding of the subject. Mainly when systems thinking is compared to organizations. Can we make use of systems thinking when looking at organizations? Some think we can. Some think we can’t. That’s no surprise, as it is precarious to directly compare an organization with a system. It is very much a matter of definitions. I’m not after a discussion for definitions or understanding of a concept. My assumption (due to the earlier fruitful discussions) is that an organization is not a system, but at least it can help to apply systems thinking on organizations, as it helps to apply other thinking on organizations. The complexity and uniqueness of organizations just makes it impossible to always apply one way of thinking.
What about self-organization? It is not an organization, nor a complex adaptive system, rather, it is a process where organization spontaneously increases. Recently I was pointed to the work of the Japanese professor Iba (thanks Margaret). He’s definitely a systems thinker, especially complex systems and autopoiesis. He explains that there are many differences in theories when people are referring to systems theory. I make the mistake myself, when talking about systems thinking and systems theory. Prof. Iba gives a brief history of systems theory, that developed from 1st generation systems theory to 3rd generation.
The most interesting shift is from the 2nd to the 3rd, from self-organizing systems to autopoietic systems. Iba notes that there is a clear distinction between “self-organization” and “autopoiesis” after the revolution caused by third generation. In this context, self-organization is focused on structural formation, but autopoiesis is focused on system formation. This is where Luhmann comes in. Iba quotes him:
Autopoietic systems, then, are not only self-organizing systems, they not only produce and eventually change their own structures; their self-reference applies to the production of other components as well. This is the decisive conceptual innovation. […] Thus, everything that is used as a unit by the system is produced as a unit by the system itself. This applies to elements, processes, boundaries, and other structures and, last but not least, to the unity of the system itself.
Interesting to notice is that in the thinking of Iba (and Luhmann), self-organization and autopoiesis are concepts of a system. I thought that Luhmann couldn’t help me very much, but now I have my second thoughts on that. By applying his thinking, I conclude what is important is that organization is defined by the interplay between the elements of the system (or organization). The elements (or people) itself are not important for the system (or organization) to work, but the events and as a result the change in the elements and the system (again, or organization) due to the events are what matters.
Unfortunately, I have to compare systems and organizations once more. However, I keep struggling with it, it is not very satisfying. But if we are to understand social behavior in relation to an organization a bit more, I think self-organization or even autopoiesis can be of help. That brings back systems thinking or systems theory, at least for now, because I’m not in the process of developing a new theory here.
To conclude this post, self-organization (or autopoiesis) can apparently be seen as a concept of a system. The constant processes that come into play during self-organization makes organizations (or systems) change constantly. That is, the processes, the actors, and the whole (the organization or system). That makes an organization an almost fluid ‘thing’, like a Barbapapa. Food for thought. If that is true, how can we have an online collaborative space that functions like a fluid, as it acts as an environment (or system)?
Many discussions have passed the past month about organizations. We all agree that organizations are complex. Some say it are complex systems, others that it are complex constellations, and again others that it are complex social arrangements. Organizations are complex for a number of reasons, but the most important reason is that humans are involved. Individual human being which all have unique characteristics and behavior. Behavior that never can be predicted completely, which is tried to be controlled in the past but it’s inevitable impossible to control and undesired if you ask me. To let human beings flourish in their daily life is difficult, not the least because of ourselves. But it can do no harm to not control people. Human behavior is so unpredictable, so unique, so evil and so delightful all at the same time, that’s a given. I will not explain the nature of humanity, not only because I can’t, but our behavior seems to me that it can be quite organic. Like all living organisms, humans are autonomous, have emergent characteristics, can adapt, evolve and learn, all gradually.
When you agree that the most important assets of an organization are us humans as living beings, the most important characteristic of an organization could be that it’s organic. The funny thing is that the term ‘Organic organization‘ exists for about 50 years, but was never proven to exist. It has some similarities with concept of autopoiesis. Wikipedia explains:
For an organization to be organic, people in it should be equally leveled, with no job descriptions or classifications, and communication to have a hub-network-like form. It thrives on the power of personalities, lack of rigid procedures and communication and can react quickly and easily to changes in the environment thus it is said to be the most adaptive form of organization.
However, I think it helps to think as organizations as organic, because it’s too difficult to understand the dynamics of human behavior. And even if we could understand it, we could never act to it, or manage an organization in a way that could take full advantage of human behavior. I also think that the explanation of Chris Rodgers on organizational dynamics, design and development are a very good starting point to understand the diversity of an organization.
We probably all agree on what is important for employees, and on the long term for an organization, is employee happiness. Employees that are happy on their job, are more valuable, more responsible, more motivated and by their positive attitude help the organization be more profitable, what’s good for all employees. Again, that is simplistic put, but organizations, like human beings, are too diverse and complex to understand, but the state of the core assets of organizations should be considered the most important. Maybe even independent on what the goals of the organizations are. Maybe the organization should change it’s goals depending on the people that are with it, because the formation of employees will change continually. Can we learn something from this point of view?
Talking about self-organization is very often very theoretical. Many existing theories are interesting and are necessary to understand self-organization, for example stigmergy, autopoiesis, the rules of engagement (Wenger), empowerment, swarm intelligence, collaboration and so on. But what is also needed is to find modes or levels of self-organization (thanks Tim). That is more difficult to find out. It is difficult because self-organization is an emergent process, it is very difficult to influence the dynamics of the system or to plan things a priori. What perhaps is possible is to predict certain behavior, but that has its limitations.
What can be said about human behavior is that they tend to follow some trends. That can be seen with buying products, listening to certain kinds of music, living lifestyles or following political thoughts. These behaviors can be classified as social. The same can be said about self-organization. It is an emergent process, but an emergent social process as well. Perhaps the only factor to apply with these processes is to influence human behavior. For example, if some people tend to buy certain products, other people can be influenced by that behavior and buy the same. This phenomenon is also known as positive feedback. If enough people believe that something is true, their behavior makes it true, and observations of their behavior in turn increase belief. I think the current predominant public opinion about the various crises is a good example.
But the problem remains. How can an increase in organization be measured if there are no outside forces? Should it be measured from the inside instead? Measuring an emergent process can perhaps only be done while it is happening, in real-time. If that is true, monitoring of processes is extremely important. So while monitoring, what can be considered important to monitor? Social interactions between individuals is probably where to begin with. Where the system does not have direct influence on behavior, individual behavior does. People respond to behavior of others, where the behavior of all people is not controlled by outside forces, by the system so to say, but by themselves. Autopoiesis and the systems theory of Niklas Luhmann can point me in some right directions here probably.
Interactions between people can have various reasons to occur. Not too long ago I read that the majority of communication between people is gossip. But when measuring self-organization in online collaborative spaces, people do have a shared practice. I think that gossip plays a less important (but not one to underestimate) role here. I think I will follow Tim’s tips and have a look at Wenger again. Luckily, he’s sharing the same practice at the moment by writing down a great summary of the communities of practice theory. That can point me to the right directions perhaps.